[SG] Business Analyst

Business Analyst Business Analyst Testing


Icon star $15/interview

Icon company Company

NTUC Income

Icon salary Salary
2,100 - $3,500
Icon Location Location
Icon Vacancies Vacancies
6 persons


Performance bonus
Laptop/desktop for works
Work-from-home policy

Job Overview And Responsibility

As part of the Business Excellence Business Analyst team, you will be responsible for executing projects with new capabilities and creating a differentiated customer experience. You will support cross-functional initiatives such as cost optimisation, focusing on the analysis and design of automated workflow and business processes re-engineering and management within the Operations division. You will also actively support business users in Product Launches, Life & Health Operational Initiatives, Core Functions Improvements, Regulatory Business & IT initiatives that are aligned to the company’s objectives. It also entails providing business support on system-related work activities to all stakeholders. You will also play a supporting role in the end-to-end process of user requirements solicitation & documentation, writing test plan and conduct user acceptance testing, creating a detailed business analysis, outlining problems, opportunities, and solutions for a business. You will act as a liaison and link between stakeholders and Information Technology (IT) to ensure business requirements are translated and transformed to meet and satisfy customers’ needs. Key responsibilities include: - Review Product specification, Functional specification, and work-related materials, analyse systems gaps and business processes - Shaping and defining the true business problem, opportunity, and associated requirements, covering People, Process and Technology - Responsible for bridging the gap between IT and the Business using data analytics to assess processes, determine requirements and deliver data-driven recommendations to stakeholders - Ensuring risk and compliance standards are followed for every changes - Organize and participate in meetings or workshops with users to understand business requirements and support the business to produce business workflow for the purpose of producing the business requirements document - Work with users to prepare & document business requirements, conduct walkthrough, review, and sign off on the user requirements - Able to formulate test scenarios and test plans, conduct user acceptance testing, update test results with proper documentation - Provide regular reporting on the progress of business requirement process & User Acceptance testing, also to assist in areas requiring co-ordination with other key stakeholders/departments on any user requirements clarifications/decisions - Proven analytical background in problem identification, provide perspective of system behaviour & design, processes modelling, assist in user’s dispute resolution, if any. Possess strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points - Self-managing, Strong Analytical, Good Critical/Logical Thinking and Problem-Solving Skills, Good Facilitation skills, begin detail-oriented and capable of delivering a high level of accuracy - Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level. Have good Interpersonal and consultative skills - Provide management communication on operational updates - Handle projects exploring new capabilities to manage and transform operations through process improvement and automation/digitalisation - Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers’ experience - Improve efficiencies and setting up SOPs of Key Performance Indicator Management reporting and Operational reports generation - Conducts training to operational users on any new deployment

Required Skills and Experience

- Degree in Information Technology or Business Information Systems - 1 to 2 years of working experience in the Insurance Industry, either in operations or IT aspect and/or 2 to 3 years of working experience in delivering user acceptance testing and business requirement gatherings - Savvy in the application of latest technology - Proactive, resourceful, innovative/creative/critical thinkers and able to engage stakeholders from different business domains - Ability to work with partners across the organization to define the end-state of our customers - Strong business acumen and communication skills - Business Analysis skill in delivery business requirement process - Project management skill in executing and managing user acceptance testing and planning - Good analytical thinking, decision making and problem-solving skills

Why Candidate should apply this position

- Competitive benefit package - Annual leaves, medical leaves, etc. - Medical insurance - Performance bonus - Laptop provided - Hybrid working style ( 3 days at the office per week)

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