Technical Account Manager

Account Management Account Management Customer Support

Icon company Company

Mission+

Icon salary Salary
800 - $1,600
Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
1 persons

Benefit

Extra health insurance
Free lunch and Snacks
Travel/company trips
Work-from-home policy

Job Overview And Responsibility

We are looking for a dedicated, ambitious and self-driven Technical Account Manager to launch our Account Management function. We’re building the best development team in the world ‍ At Mission Plus, we’re building a new kind of development team. One that enables companies of all sizes to build and ship Product wherever they are in the world, at the pace and quality required to become market leaders. We are a growing, fast-paced team, headquartered in Singapore, that is expanding our operations team in Vietnam. As a Technical Account Manager, you will work closely with our Service Providers and be responsible for creating and maintaining strong relationships with them so that, together, we achieve our shared goals and overcome any technical challenges. In your role, you will develop a deep technical understanding of our Service Providers’ platform implementation and ways of working, share technical best practices and act as point of contact for any major incidents. You will be directly supporting our Singapore based Technical Advisors with managing the client’s expectations and communications through the resolution process. To be successful in this role we are looking for a team player that enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills...and, above all, wants to learn and have fun! You’ll spend your time: - Developing relationships with key stakeholders and becoming an expert on our Service Provider’s operations. - Helping clients achieve their business goals and desired outcomes by providing accurate, timely and proactive data driven recommendations and insights. - Identifying and onboarding new Service Providers into our platform and partnership offering. - Implementing and refining a process to prioritise and manage Client and Service Provider requests. - Implementing and refining a system to document and communicate feedback to relevant teams including Product, Engineering, Marketing, Operations and Sales. - Building and maintaining an internal and external knowledge base for Clients, Service Providers and internal teams to reference, including self-service instructions. - Working closely with our Technical Advisors and Operations teams to assist in the communication of activity progress. - Keeping track of key performance metrics. - Identifying growth opportunities for the business.

Required Skills and Experience

- At least 3 years of experience in Account Manager / Customer Success roles in tech companies - You have experience in growing a customer success team from scratch - You have experience in developing the process - You have experience in developing trusted relationships with new Clients / Customers. - You have experience in managing multiple deadlines through to completion and have excellent attention to detail. - Fluent English communication skills - You are a team player and collaborate well with other people. - Good at documentation - You are a customer focus and can take fast action - You are hands-on and great at execution. - You’re resilient and comfortable working in a fast-paced and ambiguous environment, where the day-to-day job is constantly evolving and changing. - You are a self-starter and autonomous. Above all, we are looking for people excited by what we are doing at Mission Plus.

Why Candidate should apply this position

Alongside awesome colleagues and engaging work, there are many ways we help you deliver the bestwork of your lives: - Compensation: we review your salary at regular intervals and offer proactive pay increases to reflect growing responsibilities. - A great working space: you’ll be working from a space designed by our Design agency (BEAR+), with modern interior and fully operational kitchen (coffee / snacks / bar) and weekly social events. We also cover your parking for those days you need to drive to the office. - Lunch is on us: we pay for your lunch each day you’re in the office! - Ability to work from home and remotely: we understand there are days it’s easier to work from home and there are times you want to work from a different location...whilst we love our team working together in the office, we don’t mind the occasional day at home. - Holiday: 12 days’ holiday a year, plus public holidays - please use them all! - Learning: We practice regular knowledge-sharing sessions across the entire company. - Community: Every month we have a company wide meal and up to twice a year we’ll do a company wide trip. Attendance is 100% optional - if you just don’t fancy it, there’s no pressure...Oh, and we celebrate your birthday like they should be; we party (only if you want it)!


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