User Research Lead (Full-time Remote)


Product Management Qualitative Research Quantitative Research

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1 persons


Extra health insurance
Laptop/desktop for works
LinkedIn Learning access for all courses
Work-from-home policy

Job Overview And Responsibility

- Conduct the end-to-end research process from designing studies to providing product insights. - Mentor junior researchers and help develop the product team. - Design and conduct qualitative and quantitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products, also structuring and analyzing surveys to evaluate the impacts of product changes and gather insights at scale. - Inform and participate in product decisions from definition to launch (and after), working at both strategic and tactical levels. - Create a strategy and roadmap to continuously provide stakeholders with up to date and inspiring insights - Collaborate cross-functionally with Engineers, Product Managers, Researchers, and Designers to overcome challenges, and prioritize user experience research questions.

Required Skills and Experience

- 3+ years of work experience in a similar role in a user-centric design environment and 2+ experience managing small team (3- 5 member) - Wide range of experience research methods (both qualitative and quantitative) including remote and in-person moderated usability studies, unmoderated study setup, user interviews, field studies, survey design, competitive research and heuristic evaluation. - Ability to design and execute end-to-end research projects with little assistance. - Experience in creating and leveraging user personas. - Experience creating and editing interactive prototypes. - Articulate communicator, fluent in English.

Why Candidate should apply this position

HappyFresh is the fastest-growing online grocery marketplace in South-East Asia and Asia's Best Company to Work For 2019. Headquartered in Jakarta, we have expanded to major cities in three countries and now operate in Indonesia, Malaysia, and Thailand. Every day, our team delivers the #FreshlyHandpicked quality groceries to thousands of customers. As a company, we are here to deliver a simplified life by providing an easy grocery shopping experience with a high-quality service. With our HappyFresh Culture, we believe we can achieve our goals with you in it. - Employee discounts: affordable grocery special for HappyFreshers! - Generous medical, dental, and maternity insurance - HappyHealth; allowance provided to HappyFreshers for health activities and health-related items - LinkedIn Learning access for all courses! - Work-from-home days - Laptop provided - 12 days of paid leave per year, plus an additional 1 day off for every work anniversary - HappyFit; a free & fun exercise time along with HappyFreshers inviting professional trainers - HappyMind; a psychological consultation program with experts from Clinician, to keep your mental health in track - Lactation room for working mothers - Occasional celebration for when we achieve something big together!

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