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Support Engineer (Level 1)

Technical Support Technical Support Customer Support Linux

Icon company Company


Icon salary Salary
750 - $950
Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
1 persons


13th month salary 13th month salary
Full social insurance Full social insurance
Others Others
- Grab service for traveling to work - Compensation during night shift (Up-to 220 USD/month)
Travel/company trips Travel/company trips
Performance bonus Performance bonus
Free lunch and Snacks Free lunch and Snacks
Extra health insurance Extra health insurance
Flexible working time Flexible working time

Job Overview And Responsibility

We are looking for a support engineer who can: - Communicate clearly via email, chat and phone with end users and technicians. - Record, maintain and update issues in the Incident Management system. - Keep customers informed on the status of their requests. - Resolution of level one issues - Following knowledge base articles and procedures. - Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions. - Escalate incidents to level2/level3 support. - Identify recurring issues.

Required Skills and Experience

- Advanced English (in both spoken and written) - 1-2 years of experience in technical support or IT desk side support. - Understanding of the basics of Microsoft Server OS and Linux OS. - Network basics, such as TCP/IP, Ping, Trace Route. - Must be customer and detail oriented. - Be able to work in shifts: choose 1 out of 2 a day => 2.00 PM - 11.00 PM or 7.00 AM - 4.00 PM (Vietnam time) (For November - May) => 1.00 PM - 10.00 PM or 6.00 AM - 3.00 PM (Vietnam time) (For June - October)

Why Candidate should apply this position

- Grab service for traveling to work - Compensation during night shift (Up-to 220 USD/month) - 13-month bonus & performance bonus - 100% salary on probationary period - Private health care package - Premium health care check - Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn - Festival and Birthday - Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days) - Team building - Free and un-limited snack, tea, coffee and by-choice request.