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Technical Support Engineer - Level 1

Technical Sales Customer Support

Thưởng

6,000,000 VNĐ /ứng viên
Icon star 200,000 VNĐ /interview
Icon company Company

Tek Expert

Icon salary Salary
400 - 550 $
Icon Location Location
Ha Noi
Icon Vacancies Vacancies
4 persons

Job Overview And Responsibility

- Customer care - taking cases supporting customers software support issues - Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels - Present a positive, effective and flexible contribution to achieving team targets and objectives - Collaborate with other team members to provide high-quality support; - Ensure constant self-development using day to day work, web-based training, and any other available tools

Required Skills and Experience

- From 6 months of experience in technical support - Good English communication - Bachelor’s degree or any equivalent technical certifications - Knowledge about 1 of 4: Windows Server operating systems OR Networking OR Database OR - programming languages/scripting - Customer orientated, motivated to take charge of both customer engagement and problem - Demonstrated excellence in teamwork, collaboration, and knowledge sharing

Why Candidate should apply this position

- Very attractive annual remuneration package - Super nice and relaxing office, located at Level A building - Lotte Centre with very modern facility, open working space - Team building, summer trip, quarterly engagement activity, CSR activity - Full salary insurance, PTI insurance, 100% salary in probation period - 12 days annual leave - Performance bonus/KPI bonus at the end of the year - Company cover insurance based on 100% of full salary - Annual health check once a year - Performance review once a year - Gift for employees in all holidays during the year (for trade union members) - Work and learn with the latest technologies from partners and customers - Free training from experts and English training from English native speakers


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