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Customer Success

HR Customer Service Customer Service Problem Solving Account Management Microsoft Office Communications Documentation


3,000,000 VNĐ /ứng viên
Icon company Company


Icon salary Salary
Up to 450 $
Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
1 persons

Job Overview And Responsibility

Recruitery is Vietnam’s leading talent referral-based platform for employers that are proactive about approaching the best talent through referrals. Recruitery allows companies to unleash the power of networks through one single platform. In just 7 months, over 200 companies use Recruitery to assist their talent acquisition efforts. Over 2,000 headhunters have registered on the platform. In order for us to continue providing the best experience for our ever-growing user and customer base, we are looking for an HR Consultant who helps us take good care of companies and recruiters/headhunters. - Keep employers and recruiters informed at all times and provide answers to any questions regarding Recruitery. Helping collaboration between companies and recruiters to achieve placements. - Build sustainable relationships of trust with employers and recruiters through open and interactive communication - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file legal documents - Go the extra mile to engage customers during the use of Recruitery platform - Remind employers of updating interview results and consult them to help attract more referrals - Receive and resolve inquiries from recruiters/headhunters - Support candidates referred from Recruitery during the interview process until the end of their probation - Support in screening and assessing candidates’ capacity (especially for IT candidates)

Required Skills and Experience

- Below 1994 - At least 1 year of related working experience or Fresher (Bachelor in Humane Resources, Business Administration, … or related fields). - Not hiring the candidate who has solid experience with traditional companies. - Must have a friendly voice as you will be answering calls - Proficient with Microsoft Office Suite and G-Suite - Able to communicate with clients in English (speaking & writing) - Able to keep track of the Customer Service requests. - Great communication and documentation skills required - Have laptop for working. PERSONAL QUALITIES: - Teamwork eagerness. - Good communication both inside and outside the team. - Responsibility, self-motivation, independence. - Ability to meet goals on time with less supervision - Ability to work under pressure - Be comfortable wearing many hats as we adapt to meet our audience’s needs - Startup mentality: self-starter, proactive, flexible. - Customer-centric mindset and lean approach will be highly valuable.

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