Member Services Representative

(Recruitery Pause)

Customer Service Customer Service Interpersonal Skills

Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
1 persons

Job Overview And Responsibility

The Member Service Representative provides high quality customer service to internal and external customers. This position is responsible for processing Member new registration timely, and accurately following department processes, procedures and policies while performing daily responsibilities. *Herbalife business model & What is "Member"? - Most of Herbalife's sales are from its distributor network. Distributors are responsible for providing receipts for sales and proving they have legitimate customers. - "Member" refers to Distributors. DETAILED RESPONSIBILITIES/DUTIES: - Support Members in completing registration procedure and deliver high-quality customer service - Process Member new registration following proper payment handling procedures at all times to ensure accuracy when handling payments in the form of cash, personal checks, credit card, money orders, cashier check, royalty check or travelers check and when balancing register at the beginning and end of shift. - Maintain a professional and business-like approach to internal and external customers - Responsible for staying current with all internal communication updates - Assist with various back-office tasks as needed

Required Skills and Experience

- At least 3 years of working experience in customer service industry or relevant MLM/Direct Selling with cash handling experience. - Proficiency in verbal and written in English - Pleasant personality with excellent interpersonal skills - Good computer literacy (Word/Excel/PowerPoint) Others: - Ability to provide superb customer service and resolve problems independently under the company’s guidelines - Self-motivated and attentive to details with strong initiative - Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours maybe required - Well groom and manner. --------------- CV must have: - Candidate’s image - Date of birth - Current Company (even on probation) - No gap in working experience. - Reference Contacts

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