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Senior Helpdesk Consultant

Closed

Customer Service Visualization Interpersonal Skills SQL

Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
1 persons

Job Overview And Responsibility

- Handle inbound customer inquiries and issues via email, phone, chat. - Work and collaborate with members in team and project team in an effort to devise solutions and resolve issues - Adhere to incident tracking/classifying/ change request and response time processes by using system: Odoo, Jra - Follow up the SLA's commitments - Develop daily, weekly and monthly reports on helpdesk team - Assemble large, complex data sets that meet functional / non-functional business requirements. - Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. - Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Spark, SQL and Azure ‘big data’ technologies.

Required Skills and Experience

- Degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field - 2+ years of relevant experience. - Demonstrate experience and communication skills in customer services - Demonstrate knowledge and real-world experience in Big data technologies. A successful history of manipulating, processing and extracting value from large disconnected datasets. - Has experience in managing task, time and organizational and team management skills - Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. - Experience building and optimizing ‘big data’ data pipelines, architectures and data sets. - Some experience on visualization tools such as PowerB I/Tableau or other BI tools will be beneficial. - Has domain knowledge about finance, sales

Why Candidate should apply this position

- Extra health care also for family - Training course - International working environment


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