Customer Service Customer Service Management
1. Lead & Manage a Service Manager Team - Motivate, animate and encourage good team spirit among the staff (1 to 1, team meetings, reporting, coaching, Team building) - Answers & contribute to resolve escalation from the team & customer - Contribute to career plan developement of the team members 2.Customer satisfaction - Ensure regional CSR KPI improvement - Interface with the contract owner for quality of service (QoS) and drive Continuous improvement plans - Help in managing customer demands to ensure maximum satisfaction and to maintain quality & company profitability 3. Drive Service management activities - Ensure Operation process efficiency (Incident, Problem, Change and Service Request management) - Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery - Define and monitor the service level (SLA) commitments in cooperation with Customer - Organize governance and service committee 4.Reporting - Lead Service management reporting production - Set Service management team targets with Asia COO & Asia CO manager. - Report to the ASIA BOD 5. Ambassador for Linkbynet (LBN) Spirit © - Share Linkbynet success experience & legacy - Be LBN spirit ambassador - Relay the local & regional messages & strategy - Ease the inter-site communication/cross cultural aspects 6.Multi-dimensional expertise - Contribute to Presales - Support & Responsible in case of escalation in production in case of Incident/Crisis impacting the service level agreement - Crisis management for major situation related to customer in his scope - Interact with senior management and external groups for planning and budgeting purposes. - Identifies opportunities to improve operational efficiency and productivity.
- BSc/MSc in Computer Science & Engineering or in business administration - At least 5 years managing service contract in IT infrastructure - Fluency in written and spoken English language is a must. - Service management experience - Comprehensive knowledge in IT Infrastructure Production environment - ITIL V3 Foundation
- Dynamic and young work force - Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.) - 13-month salary - Quarterly evaluations and performance bonus - Allowances (lunch, parking, OT, on-call etc.) - Team activities (CSR, team buildings, company trips, monthly birthdays etc.
This job requires strong experience in IT industry, doesn't it?
Sorry but this position is closed.
4 years experience, is it ok?
4 years exp. in people management is okey, in total exp. -> No
If good candidate, can you pay 3500 USD?
This salary is pretty much out of range
max salary for this position
It's 2K USD