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Service Operation Supervisor

(Recruitery Pause)

Operations Operations Management

Icon Location Location
Ha Noi
Icon Vacancies Vacancies
1 persons

Job Overview And Responsibility

Manage overall service operations and is responsible for all Service operation tasks, order handling, invoice operating, data tracking, delivery tracking and inventory managing to maintain optimum inventory levels at all warehouses. Enhance the operational procedure, systems and principles in the area of work flow and management. Carry out supervisory responsibilities in accordance with company's policies and applicable laws. Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director. Works closely together with HCMC CSL Supervisor on Internal WH replenishment, CBL and owns assigned cross Vietnam Operation Processes and Systems Responsibilities: Operation & people management: - Develop operations systems by determining order & product handling and equirements; - Develop, implement, enforce and evaluate policies and procedures; develop processes for receiving/deliverying product, equipment/resource utilization, inventory management and shipping - Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality and service standards; resolve problems; complete audits; identify trends - Manage relationships with key operations vendors - Track vendor pricing, rebates and service levels - Analyze process workflow, employee, working shift time and over time to make sure all required tasks be completed within target timeline & KPI. - Forecast requirements; prepare an quartely budget; schedule expenditures; analyze variances; initiating corrective actions - Recruit, select, train, assign, schedule, coach, counsel and discipline employees - Owns the code of conduct/behavior standards compliance by our employees towards our clients including proper dress code by our front desk employees. - Communicate job expectations; planning, monitoring, appraising and reviewing job contributions - Plan and review compensation actions; enforcing policies and procedures. - Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations - Store & manage all required documents related to daily tasks Service Management: - Manage & Monitor order handling procedures from both service center & home delivery center; ensure correct products are deliverying to the right address, within timeline and maintaining product quality during deliverying process. - Minimize backlogs - Maximize service standard & effectiveness of task handling - Perform quick & accurate problem solving to reach customer’s need to improve customer experience, including resolving problems and complaints - Owns administration for attendance, security and janitorial services Warehouse Management: - Tracking incoming/deliverying products of all warehouses - Ensures that the daily/weekly/monthly IRA cycle counting is in place based on sku classification/ranking - Monitor Warehouse & Courier performance against delivery, cost and quality KPI’s - Ensure FIFO/FEFO System is in place and followed - Communicate any issues related to inventory, sku status, promotional activities and product within 3-6 months from expiry date to Manager - Ensures Transportation and Warehouse Conditions are in compliance with temperature/humidity and GMP Standards - Ensure that obsolete/damaged product are scrapped after approval from Operations Leader and Novosibirsk - Plans inventory replenishment to ensure stock of inventory - Conduct stoktake when required - Generate inventory reports

Required Skills and Experience

- At least 3 years experience with same position, in retail industry - Leadership - Conflict Management - Planning and Organizing - Communication Skills - Business Negotiation - Budget Development - Critical Thinking and Problem Solving Skills - People Management - Data Entry & Data Processing Skills - Reporting Skills - Deadline-Oriented - Delegation - Team Work - Dependable


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