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Technical Support Engineer - Level 3

Technical Sales Customer Support

Thưởng

10,000,000 VNĐ /ứng viên
Icon star 200,000 VNĐ /interview
Icon company Company

Tek Expert

Icon salary Salary
550 - 1,100 $
Icon Location Location
Ha Noi
Icon Vacancies Vacancies
7 persons

Job Overview And Responsibility

We are hiring Level 3 Technical Support Engineers to support our client product. In this role, you will be supporting customers and partners around the region who are having technical issues with the product. - Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management - Collaborate with subject matter experts and escalation managers when additional support is needed - Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved - Seeks supplemental training to improve performance and develop specialization.

Required Skills and Experience

- 2-4 years’ experience in technical support - Strong knowledge of programming languages, networking, databases or UI’s - Fluent in English - Experience in customer service is a must - PC experience – comfortable working with Windows/ Linux operating systems and Microsoft Office Suite - Interest in or exposure to software development and support - General understanding of testing concepts and functional testing processes - Bachelor’s degree or equivalent technical certifications - Demonstrated excellence in teamwork, collaboration, and knowledge sharing - Customer orientated, motivated to take charge of both customer engagement and problem

Why Candidate should apply this position

- Very attractive annual remuneration package - Super nice and relaxing office, located at Level A building - Lotte Centre with very modern facility, open working space - Team building, summer trip, quarterly engagement activity, CSR activity - Full salary insurance, PTI insurance, 100% salary in probation period - 12 days annual leave - Performance bonus/KPI bonus at the end of the year - Company cover insurance based on 100% of full salary - Annual health check once a year - Performance review once a year - Gift for employees in all holidays during the year (for trade union members) - Work and learn with the latest technologies from partners and customers - Free training from experts and English training from English native speakers


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