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Urgent

[Vietnam] Implementation Lead

Consultant Consultant Customer Support Interpersonal Skills Conflict Resolution

Thưởng

40,000,000 VNĐ /ứng viên
Icon salary Salary
Up to 2,800 $
Icon Location Location
Ho Chi Minh
Icon Vacancies Vacancies
2 persons

Job Overview And Responsibility

1. Manage a team of Implementation Consultants and a portfolio of projects assigned to them and ensure their successful and on-time delivery. 2. Manage any escalations from the client or internal stakeholders in the due course of the project and resolve issues. 3. Monitor and mentor the team of Implementation Consultants. Enable them to deliver results. 4. After a deal is closed, coordinate with the Sales and Pre-sales teams to ensure a seamless knowledge transfer takes place with respect to the scope, clients’ processes, their stakeholders, and expectations. 5. Draft and propose a detailed plan for the projects. Track all the milestones and ensure progress on track as per the timelines. 6. Monitor and ensure highest levels of integrity in processes and policies both internally as well for the client. 7. Ensure a seamless change management. Manage and align stakeholders internally as well as externally specifically the client leadership including the CXOs. Be the first and primary point of contact for these accounts/clients. 8. Understand business requirements, derive solutions that can align the business requirement with the technical feasibility of the product, identify gaps, share detailed use-cases and specifications with the Product team for any enhancements needed, and outline the to-be state of processes. 9. Provide key user training and support needed thereon for the key users across the duration of the project. 10. Guide the client through the go-live/launch phase and work with the Marketing/Customer Experience teams to drive adoption of HR Software. 11. Assess and outline the ROI on the implementation of HR Software. Evaluate the project in terms of the quality, speed, and customer delight. 12. After a successful delivery of the project, ensure a seamless transition to the Customer Success team. 13. Ensure that the financial milestones are met. For instance, ensuring that the billing of implementation is done before a project goes live. 14. Identify opportunities for upsell across projects during the implementation process.

Required Skills and Experience

- 5+ years of experience in HR tech implementation, HR consulting, or HR roles. - Bachelor’s/undergraduate degree is mandatory. - Experience of managing teams is a must. History of dealing with senior stakeholders likeCXOs will be an added advantage. - Understanding of HR or educational background in the same will be an added advantage. - Required technical competencies: + Understanding how an HCM (Human Capital Management platform) works + Productivity tools like MS Word, and MS PowerPoint + Ability to work with complex data-sets, validate data, and use tools like MS Excel + Project management tools - You will thrive in this role if you are + A hustler who can work in a fast-paced environment, stretch yourself, and go above and beyond the call of duty to learn, grow, and leave an impact + Responsible and take complete ownership of projects assigned to you + Curious and can learn things fast + Analytical and can solve problems on-the-go + Diligent and can track action items, follow-up, ensure smooth delivery, and manage project documentation + A team player who is dependable and helpful + A people’s person who can communicate well, manage tough conversations, and get along with external and internal stakeholders across functions to get things done

Why Candidate should apply this position

- You will be a part of a passionate and high calibre team playing a pivotal role in building the coolest next-generation enterprise product. - You will have solid and fast-paced learning to solve complex challenges for employees of India’s most reputed companies. We promise you the best-in-industry compensation. More importantly, we will provide you challenging yet fun-filled working environment, exposure to complete product development lifecycle, real-time business challenges and how you are going to address them through digital products. - Best in industry benefits - Company provided medical insurance for you and your family (not included in CTC), Free snacks, sponsored games like beach volleyball and badminton and a lot of partying :) - You will also have a chance to work with and be mentored by the founders directly


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